Yesterday my son went into a game store and purchased a game and accessory, both used. When he got to the car 90 seconds later, where I was waiting with his baby sister, he realized that the accessory was not for the right system. Now common sense tells me that if a kid walks up to the counter with a game for one machine and an accessory for a different machine, you ASK if he knows. Am I right?
Now, he turned right around and took the dang thing back in the store. May I remind you it had been 90 SECONDS and the clerk had not asked him if he knew the accessory was for a different system than the game. They refused to refund his cash that he paid with. In fact, not only did they give him nothing but a reciept for a store gift credit, but they rang his return in as a trade - in and KEPT the sales tax they had collected.
Now, when he came out with nothing but a slip of paper looking genuinely pissed and hurt, on his birthday no less, I took it back in and requested his cash. The clerk was rude from the minute he opened his mouth and snarled that they don't give cash refunds. Now I'm pissed, so I demanded the cash back. Again, more rude, only this time the jerk tells me I need to leave, they don't give cash refunds for any reason.
Now, folks, it takes quite a bit to piss me off to the point I am pissed about the incident already, but then the guy tells me not to come back. EXCUSE ME? They owe the kid merchandise, they have his money, and they are telling me we can't come use it???? At this point I remarked, on my way out the door and loudly enough for the other shoppers to overhear, that I can't believe these fucking assholes are ripping kids off like that.
We went to the store next door to pick something up and then I took the slip from the game store to put it in my purse. It is now that I notice how they cleverly screwed the kid out of the sales tax. So I go back in the store.
I place the reciepts on the counter and rudely announce to jerk the clerk that he did not return the sales tax. Yes, I was rude in my tone of voice. I got rude from him, so I returned the favor. He snatches the slips off the counter and tells me I have to leave or he is calling the cops. I tell him to refund the tax and I will go. We go around in circles like this 4 or 5 rounds and he actually gets the phone and starts dialing. Mind you, he still has the store credit reciept in his hand. I'm not STUPID enough to leave without it. So I tell him to go ahead and call the cops. After all, he stole the sales tax and I'd like to have them come down and deal with him. He now puts down the phone and with a nasty attitude issues another credit slip for the sales tax. Again, as I am leaving, he tells me not to come back.
So this morning I call to complain about the service to the store owner. At this point, it was no longer about the money. I'm thoroughly pissed about the way I was treated. The guy cut me off after about 10 seconds and then HUNG UP ON ME. OHHHHH....no no no asshat, you do NOT hang up on an angry customer. Never, never, never. In fact, you do everythin possible to keep said customer, and you don't tell them to leave and never come back. I called back after he hung up on me and he yells into the phone that if we come in there I will be arressted for trespassing. Yep, I'm inclined to think now that this fucking asshole is fucking asshole number 1's father. Same confrontational shitty attitude.
Here is the real kicker....their store website says "we care about and take care of our customers, neighbors, and friends". With what? A shovel? I actually had to call the police about the credit owed my kid. Of course, he was all milk and honey with the cop and I'm the bad guy. Whatever. My kid can go in the store and use his credit, but not me. YEAH, like I'm going to send the poor lamb to slaughter alone so they can rip him off some more??? I don't think so.
Now I have to send my FIL down there with him.
Interestingly, I mentioned the name of this place when I took him over to Gamestop to get the correct item. From a room full of strangers I got a collection of assorted moans and complaints. They ranged from "what they did to you was crap" and "OH, THEM (insert sick look and rolling eyes from commentor)", to " I was there for 2 and a half hours last week and they only got ONE customer". The clerk at Gamestop said "We would have given his cash back." NICE.
Statistically, for my ONE complaint that the owner refused to hear out, there are 26 other folks who experienced the same and just never went back. 26% of consumers report they have stopped visiting an establishment because of rude employees. Obviously, I got a rude employee and a rude owner. We got shafted and I think it is pretty pathetic that I had to involve the local authorities to get what my son has coming. Anyone think I was WAYYY out of line or don't have a right to be SERIOUSLY pissed off about this???