Significant sounds in 911 call were missed
Madison - Dane County Executive Kathleen Falk today ordered a review of "current training and personnel qualifications" of the county's 911 workers after one of them did not follow policies and failed to follow up on a call from the cell phone of a murdered University of Wisconsin-Madison student.
Investigators trying to solve the April 2 murder of Brittany Zimmerman in her downtown Madison apartment have since discovered "sounds that would have significance" to a trained 911 worker - sounds that were "not heard" by the worker to took the call from Zimmerman's cell phone, Falk told reporters.
Falk again refused to discuss the contents of the call from Zimmerman's cell phone, saying it is part of the ongoing investigation into the students' murder. "I am not allowed" to discuss that call, Falk said.
The 911 worker who took the cell phone call asked to be transferred to a different department in Dane County, and the request was granted. However, the 911 worker, who has not been named, is the subject of a disciplinary investigation, Falk said.
Besides ordering a review of training and qualiications of 911 workers, Falk also ordered Joe Norwick, the director of the center, to "review as soon as possible all three sets of available records" in which several calls come in right after another that require follow-up responses by 911 workers.
Falk released a new chronology of April 2 calls to the center that said a wireless call came in from Zimmerman's cell phone, the 911 worker "made three inquiries" but did not then make a follow-up call, as required by 911 rules. The 911 worker then made a follow-up call after a second caller hung up, but Falk said the second call "had no connection" to the Zimmerman case.