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Couple Calls 911 After McDonalds Crew Forgets Their Hash BrownsMesa, AZ — All kinds of people were dialing 911 from a Mesa McDonald’s after one couple noticed their hash browns were missing from their order earlier this week. What? Hash browns are serious business, people!

Michael and Nova Smith were feeling a little ripped off the other morning when they realized their orders, a Number 2 and a Number 4, were missing both one extremely important item —  the hash browns.

“It’s a meal,” Nova said in an interview with ABC15. “Just like you should get fries with your hamburger, we should have got our hash browns with our breakfast sandwiches.”

Nova claims that after confronting a store manager, and after being denied a refund or even an order of hash browns, she got a little pissy and threw her bag of breakfast sandwiches at ‘em.

“And that was out of frustration which I probably shouldn’t have done, but I did. Fighting over $2 of hash browns is ridiculous. It is ridiculous to have to fight that hard just to get customer service.”

Michael called 911 and headed back behind the counter to have his own talk with management.

“I just was barely able to hold myself back,” said Michael. “And if not for the 911 call operator calling me back, I probably would have went berserk on him.”

At least two other people in the restaurant called 911 as well — one employee and one customer. The Smiths must be one scary fcuking couple when hungry.

Michael and Nova have both been charged with assault — the bag of breakfast sandwiches apparently hit an employee on the arm.

The store manager admits that his employees made a mistake, but said they were trying to correct that mistake when they were assaulted with flying sandwiches.

What is it about McDonald’s and WalMart that makes people so fcuking retarded?

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  • Taster’sChoice

    “Just like you should get fries with your hamburger, we should have got our hash browns with our breakfast sandwiches.”

    Damn’t it is gotten.

  • Coyote

    Dammit, now I want me some McDonald’s hash browns.

  • rpgmomma8404

    Talk about over reacting.

  • http://www.dreamindemon.com Jaded

    Not sure if overreacting…. those hash browns are pretty fucking tasty.

  • Vicki

    Takes all kinds of stupid, doesn’t it?

  • ShelbySP

    Last time I went to McDonalds, they didn’t put patties on my mcgriddles. It was such bullshit, I got home and just had four buns. Step your breakfast game up Mickey d’s!!

  • beatlechick

    “I wernt muh hersh brerns. Gotta call 911.” Said every idiot in ‘Murica ever. Wasting taxpayers money for that shit. OMFG

  • beatlechick

    Me too, Coyote!! I love those greasy, salty fuckers.

  • beatlechick

    You called 911, didn’t you? LOL ‘Mergency!! NO PROCESSED MEAT ON MY BUNS!! NEED ATTENTION. STAT!!

  • MilfOf2

    Seriously. Over mcdonalds? I wouldnt feed that shit to my dog… well actually i hate my dog so i probably would

  • tkaz

    I’m not going to Mesa anymore. It already scared me…now it’s stupid too.

  • Andrea Pizzuto

    I seen that.

  • Andrea Pizzuto

    Over hash browns? Maybe over a shamrock shake..

  • http://www.dreamindemon.com Jaded

    Ida stabbed.

  • Buffettgirl

    I seen what you did there… ;-)

  • Buffettgirl

    I wonder if these people have ever heard of the word “dignity”? How special of you to lose your shit over fried potato products. Don’t get me wrong, I’m an Irish girl, potatoes are a very important part of life. They are not worth becoming a mockery all over the world however. Have some PRIDE folks…

  • newstarshipsmell

    I love that the perps were dumb enough to talk to the media and make it even more obvious what schmucks they are.

  • Vesper B

    My dog Mia ate my hashbrown. I now realize my error: I should have went berserk on her and called 911 instead of simply scolding her

  • Taster’sChoice

    Yeah but at least Andrea knows better! Now pass me a brownie already!

  • Twisted1

    This could have been avoided if they followed their own company policy. There is a sign in the employee room of every McDonalds that states if there is a issue with food, do not argue with customer. Just give it to them and make them go away. (My teen daughter works at one and said the management were just being stubborn butt heads).

  • Gee

    It’s because that greasy ass food is like Crack!

  • Gee

    Gawd… Its great to see you back writing babe… I <3 U

  • Gee

    That’s because they know the asshat- tards that eat there will act like animals if you with hold any greasy product from them. This is very hazardous and should be avoided at all costs. Just saying….

  • Lana Li

    MURIKAH.

  • tinalovesnick

    We check our stuff before driving away… The McDonalds by us gives us a hard time about freaking straws in the drive thru so I always gotta go inside and get some. Just under paid kids working. Ppl need to get over it.

  • Twisted1

    I agree. I don’t think its a fair policy. But it is a policy none the less. My daughter got screamed out by a customer who wanted 5 Sundays 2 with fudge, 3 hard shell. She gave him five sundaes and he screamed 5+3 is eight.

  • ShelbySP

    Shoulda called 911 and warned them that whoever forgot my ground meat product would be needing an ambulance soon.

  • http://www.truecrimereport.com CallMeMister

    All I have to do from here on out is follow you around DD, because you will have invariably found all the same spelling errors I have. You’re saving me from carpal tunnel, thank you!

    In the off chance I happen to find them before you, you have my permission to reverse-stalk me :)

  • Taster’sChoice

    How do you no I’m not already reverse stalking you? I’m actually surprised I haven’t been accused of being the grammar police, but I think that’s part of the problem here. It has become acceptable for people to speak poorly and it drives me out of my f****** mind. Apparently my phone is censoring me again

  • GardeningGirl

    They must have acted REALLY GHETTO to have others call 911. I have had to go inside of places for items not given but I never freaked out or got rude. Just tell them what happened and that’s it. They probably threatened to kick some butt, used profanity as well as tossing the food around. Nasty people!

  • GardeningGirl

    So grease and fake meat is crack to subhuman morons?

  • GardeningGirl

    Are you kidding? Look at the morons that people emulate on tv, look at what comes in and out of Walmart, see how the children behave in the streets. There is NO dignity.

  • GardeningGirl

    I hate Murica…what ever happened to America. Did these people eat it?

  • Jessie

    Yes.

  • Jessie

    Especially after a long night.

  • Aussie Sabbath

    Seriously? All that fuss over 2 hash browns?
    Okay, so Macca’s should have just given them the hash browns in the first place. Something along the lines of “Oops, here you go, sorry about that”. It’s not hard to give them the item that YOU forgot. The manager simply had to look at the receipt, see that the hash browns were paid for (or not) and simply give them the item.
    Calling the police was way too far and so was throwing stuff at the employees. But I can understand frustration at an 18 year old manager who should know better than to with hold a forgotten item.

  • Aussie Sabbath

    It’s a rule of thumb that you serve difficult customers as quickly as you can and do anything to make them go away as quickly as possible. If they claim you gave them the wrong change, give them the right change. If they claim you forgot something, give them that item. It’s not worth arguing about and it can really put a downer on your day if you fight with a customer.

  • Aussie Sabbath

    I should have called 000 when Hungry Jacks put an egg on my breakie wrap when I asked for no egg. Instead I went back to the counter, politely told them that I asked for no egg, and they remade it for me and apologised. I thanked them nicely and life went on.

  • Renee Waugh

    that has happened to me 3 times in a fricken row!!! and it was from the same mcdonalds. finally i called them and they had a free coupon for me to pick up next time i went thru.

  • Lena60

    You spelled no wrong, it’s know.lmao

  • Taster’sChoice

    True. But a lot of my posts are done from my Note II using voice recognition (and apparent lack of proof reading.) I was probably between stoplights. Good call though!

  • Vesper B

    You ought to have called 000 and break out your machete while the cops showed up. You would’ve showed Hungry Jacks who’s boss.

  • Lena60

    Just messing with you Andy. :)

  • ShelbySP

    What the shit? I got no q’puns!! Now I’m pissed all over again!

  • Savanah Mick

    People like that are the reason I hope I never have to work fast food again. I would’ve thought he wanted 5 sundaes the way it was worded too. And then when they start screaming at you because of their own mistake? I just can’t stand it. -_- I’d rather give them the free food than argue with them, but it depended on who my manager was that day.

  • http://www.dreamindemon.com Jaded

    <3

  • Taster’sChoice

    Its cool. I’m glad you pointed it out actually. You can’t be the grammar police and make grammatical errors. Well you could, but what would he the point of that?? :)

  • Aussie Sabbath

    Yeah, especially cos I was all dolled up for Melbourne Cup day LOL I think I could wield a machete in a ladylike fashion :P

  • JohnQknowitall

    The quality of employees at that wage level?

  • JohnQknowitall

    Looks like there Number 1 and Number 2 will be in jail for a little while.

  • JohnQknowitall

    Thinking backwards… doesn’t it make sense? lol

  • JohnQknowitall

    Don’t forget the CocoPops.

  • Buffettgirl

    I am always amazed that there isn’t… where the hell did it go?

  • Vesper B

    Don’t forget to take a video, you hottie!!

  • BubblesinGriffinGA

    Something tells me that the word “ridiculous” came out like Re Dickle ess as well

  • Mulin

    If you look on youtube many people have done this, now they just get arrested if they do this lol!

  • azmistersmith

    Get the real story here…quit being forced fed information from the global elites. The media is manipulating the story to make McDonalds look like the victim.

    http://www.youtube.com/watch?v=FsIWgd19qYw

  • azmistersmith

    How do i get blamed for a typo from the media…c’mon…seriously. Get the facts right at least before you criticize. Amazing to me how I am getting called an idiot, but the majority of post are beyond idiotic and led in a direction intentionally and everyone is falling right into it.

  • azmistersmith

    Well, then you must think its even dumber that I was the one to contact them…mass media manipulation and everyone falls right for it. Cops were not called for hashbrowns.

  • Taster’sChoice

    If you’re the dumb fuck that called 911 over this then you’ve proven to all that you sir are in fact a fucking dumbass. Thanks for wasting all the resources you did over your non-issue. And your statements were put in quotes allegedly stating exactly what you said (that’s what quotes are for) so FAIL on you on many levels. But tell us what we really want to know – How was your fucking mcbiscuit sans the hash browns? Lmao

  • azmistersmith

    I cant fix ignorant. If you choose to not see the story in its entirety, I cannot help your willingness to take in the facts. Keep trollin, all i ask is my whole story to be known, and not the selected pieces chopped up by the media. All i can say.

  • Taster’sChoice

    OK. I will bite… because the write up seemed pretty clear. Obviously the media does manipulate things.. so tell us what *really* happened then. If you care to elaborate.

  • Buffettgirl

    Rather then making cryptic comments that give no indication of your side of the story, why don’t you just explain it. It does me no good to look at the YouTube video as I don’t have sound on my computer at work. And honestly, why should I have to go to yet another site for your exalted version of events? Explain your position or stop whinging about the treatment you’ve gotten here. Capiche?

  • azmistersmith

    I posted this and am in process of getting this out there. I contacted the media and was shited on. All I wanted from this was an apology from mcdonalds and charges dropped since they are false in the first place. I had no intention of getting this attention but a lesson is learned.

    http://www.youtube.com/watch?v=FsIWgd19qYw

  • azmistersmith

    As much as i would love to do that, there is a lot to account for. The summary is the call was not for the hashbrowns, I called the police because I was getting into an altercation with the manager which was heard that I got in his face. I was preventing the situation from rising but get looked on as crazy when the media states it was all done for hashbrowns. Hashbrowns started it, but McDonalds would not refund my money after refusing to fix the order. They were robbing me and not giving money back all while smirking about it on their face. This has disgusted me. The video goes more in depth, but hashbrown merely started the altercation, they were not the reason for the call.

  • Taster’sChoice

    I watched your video. Here’s what I don’t understand… McDonalds doesn’t typically care very much about a couple of hashbrowns.. and typically if you go back in calmly and tell them they’re missing they will just give them to you. Let’s be honest here about your demeanor when you went back in… how did you approach them exactly? If it were truly calm and reasonable I doubt they wouldn’t have just given them to you. Because it turned into one of you throwing the food and demanding money back.. good luck with the damage control but it might have been better to just let this go. The upshot is that the American public has a pretty short attention span and this will be forgotten about in pretty short order..

  • Buffettgirl

    Simple solution here though, and I’ve had to do it myself, more than once, CALL THE DISTRICT OFFICE. Don’t play their dumbass game, don’t get into an altercation, walk away when you know that they refuse to be cooperative. Then proceed to call the district office on the very next business day. You will end up with more for it, and they will in turn end up in serious trouble out of it. It becomes win-win for you and lose-lose for them. The reason it’s become Hasbrowngate is because that is in fact what started the whole mess. You might not have seen that this would be the outcome, but come on, You watch the news, you know how everything is blown out of proportion to garner ratings. Don’t feed the beast! Thanks for explaining it though. At least it makes a little bit more sense now…

  • azmistersmith

    I know I can win over the topic with my words and demeanor. As you can see, I am not your typical thug off the street, all though I come from a rough background, I am certain if I can get my voice heard, it will at least do that…damage control. To answer your question, I am the most upfront person you can come to know, I walked in there only seeking my money back and never instigated any sort of violent outcome, all though my wife had already thrown the food to the ground, so he (manager) was already set in his mind that he was not going to help. No matter how I worded the information, he REFUSED to give money back…i didnt even show anger until the moment of the incident. I snapped like a time bomb while on the phone with 911 because of the way this manager was talking to my wife. That is why i hung up and immediately went behind the counter to confront him because he was continually talking to my wife like she was dumb. And thats the honest truth. I have learned to master my anger over time, but that day was the straw that broke the camels back. He was an ignorant person with a power hungry mission it seemed. I only wanted my money back.

  • azmistersmith

    Every way I look at it, there is so much more that could have been done differently, and which I wish was the case afterward, because all I keep thinking about is the satisfaction this manager is getting from all this. I know now, I am fully aware of the media manipulation that goes on in society, I am dumbfounded that I chose to even pursue them, because you (public) would have never heard about this story otherwise. Life lesson learned, but I did hear possible word Jay Leno wants to talk about this, so maybe its not over yet, we’ll see, and thanks to this forum, i have hope this can still be turned around, but I have some work ahead of me to get it out there.

  • http://www.dreamindemon.com Morbid

    I thought you did a good job explaining your side of the story, although the truth always seems to fall in the middle. Don’t know if your video will help you and your wife from being the butt of a fleeting joke, but kudos for even trying. While I understand why you are doing this, let me give you a word of advice from someone who’s been doing stories like this for 10 years: Don’t give it legs. Delete this video and don’t say anything else. I promise you, if you do this, the story will disappear in a matter of days.

    I know that may go totally against your principles or your idea of correcting the record, but you are undoubtedly fighting an un-winnable battle. Not just against McDonald’s and the way you say their employees treated you and your wife, but also from the mass of anonymous people online who just want to troll the shit out of you for entertainment purposes.

    But whatever you choose to do, good luck with it.

  • Taster’sChoice

    In any event, I wish you the best in your endeavor and thanks for sharing your side. I don’t think anyone here, including myself, meant any harm by our comments. That’s kind of the point of this site (in my mind anyway)… a way to enjoy bizarre news and give our two cents…

  • Buffettgirl

    I do understand your frustration, but it still does kind of boil down to flipping your shit over hashbrowns… not for the reasons maybe that people originally thought, but in the end that was the starting point. My course of action would have been far different than yours. By getting into an argument with them and then that argument escalating to the point that it did you left the world with the impression that it was the food, and not the principle that was the issue. I get it, when you get shorted, or the food is especially bad, you feel like they stole money out of your pocket. For just that reason last night at a McDonald’s in Sherwood, Oregon I DID NOT approach the manager on duty about the poor quality of the food my boyfriend and I received. I simply called them this morning, told them what happened and now I have a credit of $10.35 for my next visit. There would have been NO POINT in my addressing the manager last night as that location has a play-place and it was insanely crowded last night. He was far too frazzled to have been able to deal with my whinging about the lack of bacon on my Bacon Cheddar McChicken Sandwich, or that they left the Frito’s off of my boyfriend’s McRanch Burger (or whatever the hell that thing is called). I think you have learned that lesson over all of this. Might I suggest that if you do speak to Leno about this, that you humbly submit that if you had to do it over again, you would have followed another path. Taking a little of the blame upfront leaves a LOT of room for the majority of the blame landing on the manger on duty of that location.

  • azmistersmith

    Again, I am walking away, thanks to this site, with a positive attitude about this. This is a life lesson to be learned for whatever the reason and I will take it on to the best way I see fit but always taking it day-by-day. I know once heard it can make something of a difference, if its chosen to be heard, I will share it, otherwise take it with a grain of salt and move on. I am amazed how quick a day can flip and your whole life turned upside down for trying to do right…crazy to me. For standing up for my wife and not taking a power hungry mcdonalds manager’s crap, i pay the consequences in every direction. By all means, thanks for the support, much appreciated.

  • azmistersmith

    Like I’ve mentioned a couple times now, I am appreciative of this forum for I know what to expect on the internet…I live there too…lol. Maybe not to the same degree of others, but I am well aware of the laughs one can obtain via chats ;) Thanks again Taster’s and those who may see a bit of what I am saying. Appreciate it

  • Heather_Habilatory

    I KNOW!!!!!! If I had assaulted someone with breakfast sandwiches and it wound up on the news, I wouldn’t answer my phone for weeks.

  • onlyme356

    Dude, the fact that you felt you had to call 911 over this is what makes you look bad. I understand you didn’t call because of the hash browns, but because you felt that the situation was escalating; however, 911 is for emergencies only. This was not an emergency. I have my local police phone number on my phone in case a bad situation comes up where I might need their help, but again 911 is reserved for *emergencies* and your reason for calling is not justifiable. The manager disrespecting your wife is not a good enough reason for calling 911. You feeling like you’re about to lose it, is not a reason to call 911 either. On top of that, you called the media, it sounds as if you were trying to draw attention to the situation for some kind of advocating and pay back, but it backfired instead. It was foolish of you to think that the media would somehow put McDonald’s on blast for you. The media is out for themselves and getting the best story for ratings. If you wanted true ‘justice’, why not file a law suit or alert others in your community about their service? Contact their headquarters and tell them of the incident, etc. Calling 911 and then the media was a recipe for disaster. It sounds like you understand that now, perhaps you didn’t at the time. Lastly, whenever someone begins to use force of any kind, they lose credibility. No offense but ti also doesn’t help that you’re overweight, just makes it easier for the media to make you look like the ghetto fat ass that called 911 for his missing hash browns.

  • Alicia Lynee’

    Just when I thought my state’s reputation couldn’t get any worse…

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